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Customer Journey Map
A visual map of how Five Star Bath Solutions homeowners move from first interest to a remodel decision — the steps, questions, and moments that shape whether they call. Built so your team can see the path your customers take and where messaging and offers land hardest.
Delivered February 19, 2026
View the full journey map
The map lives in Figma, where you can zoom in on each stage of the homeowner's path.
Figma may need access sharing for Lawrence's team — if the map doesn't open, let us know and we'll share access.